Residents

You can update the details we hold for you, let us know about a letting agent or tenant in your apartment, and manage your R&R Online account settings here.

We are not. We are the managing agents appointed by your Management Company to administer the day to day running of the buildings and/or estate.

If you need emergency assistance from a contractor outside our normal office hours (9.00am to 5.30pm Monday to Friday excluding Public Holidays), then please phone this number: 020 3764 5587.

Please contact your property manager for further details about parking at your property.

You can add a request for our attention and decide whether to direct it to Head Office or to your building's on-site team by logging in to the R&R Online portal and clicking the 'Add Request' button on the home page. Alternatively, you can find contact details for your property manager and for the estate team in the 'Contact Us' section of your building's website.

If your development has on-site staff, a fob can be requested and processed through them. If there are no on-site staff, then a request needs to be made via your Property Manager.

We pride ourselves on the service that we provide to our customers, however from time to time problems may occur that give rise to a customer making a complaint. For more information view our complaints handling procedure here including details of the Property Ombudsman's service.  You can email us at CustomerFeedback@rendallandrittner.co.uk 

For Utilities (electricity / gas) related complaints, please see our complaints handling procedure here. 

You can pay via BACS or cheque. Please note it is no longer possible to pay via R&R Online.

If you are making payment by bank transfer our account details are on your remittance advice.

To ensure your payment is correctly allocated, please ensure that your reference is quoted (this can be found on your remittance advice).

If you wish to pay via cheque, please return the remittance slip along with your cheque to our office:  Rendall & Rittner, PO Box 154, NE24 9GF ensuring that it is made payable to “R&R Client Receipts Account”.

Thank you.

Rendall & Rittner understand that pets are a part of many residents’ lives and pet ownership can bring many benefits. Your lease will confirm if pets are permitted at your property, the type of pet that is permitted and if consent is required. Our Consents team are here to help you interpret your lease and provide guidance on how to apply for consent to keep a pet. To contact our team, please email: consents@rendallandrittner.co.uk 

Rendall & Rittner understand that, from time to time, some residents may wish to carry out home improvements. However, before you start any renovations, please check your lease to ensure that the proposed works are permitted and if prior written consent is required. Our Consents team are here to help you interpret your lease and provide guidance on how to apply for consent to make alterations. To contact our team, please email: consents@rendallandrittner.co.uk       

If you would like to let your property, please check your lease to see if you are permitted to do so. Our Sublet team are here to help you interpret your lease and provide guidance on how to complete a subletting registration. To contact our team, please email Sublet@rendallandrittner.co.uk. Alternatively, you can complete our subletting registration form here.

If you are about to sell or remortgage your property, your solicitors may require a Management Pack and/or certain information pertaining to the management of the block.

Please ask your solicitors to email our Legal Department Legal@rendallandrittner.co.uk so that the Property Transfer team can be in contact with them during the course of the transaction.

Please note that fees may apply.